- Home
- l
- Warranty
Quartz Direct Warranty
An 8-year warranty is offered on the Quartz Direct range of engineered quartz, providing long-term confidence in the performance and appearance of your surface. This warranty covers manufacturing defects in the material from the date it is supplied to your approved fabricator.
The Quartz Direct warranty applies to slabs purchased and installed by an approved fabricator or installer. It covers:
- Manufacturing defects in the Quartz Direct material for a period of 8 years from the date of supply.
- Repair or, where necessary, replacement of the affected material, subject to inspection and approval under the warranty terms.
The warranty is limited to the original owner and the first installation address and cannot be transferred to subsequent owners or properties.
To keep the warranty fair and focused on genuine product issues, some situations are excluded:
- Costs related to fabrication, installation, removal, re-installation, transport or other associated services.
- Damage caused by incorrect installation, poor support, improper fabrication or alterations carried out by non-approved fabricators.
- Damage from misuse or neglect, including impact, excessive heat or cold, thermal shock, chemicals, abrasives or harsh cleaning products.
- Normal wear and tear, temporary marks such as fingerprints or residue from everyday use, and any damage that could have been seen at the time of installation.
If in doubt, always follow the care and maintenance guidance provided by your fabricator.
To activate your 8-year Quartz Direct warranty, you must register your purchase following installation. Please follow these steps:
- Complete the form below with your personal details, the installation address, and the slab specifications.
- Attach a copy of the fabricator’s invoice to your completed form.
Please double-check all details before submitting; any missing or inaccurate information may invalidate your warranty coverage.
If you believe there is a manufacturing defect covered by this warranty:
- Contact your supplier, installer or fabricator within 30 days of noticing the issue.
- Provide proof of purchase, proof of payment and, if possible, photos and a description of the problem.
- Allow reasonable access to inspect the surface and assess the claim.
If a covered defect is confirmed, the affected material will be repaired or replaced, with the cost of replacement slabs covered in line with the warranty conditions.
An exact colour or pattern match cannot be guaranteed in the case of replacement, due to natural variation and batch differences.
Proper care helps maintain the look of your Quartz Direct surface and supports the validity of your warranty:
- Clean daily with warm water, mild liquid soap and a soft cloth.
- Avoid abrasive pads, scouring powders or highly acidic/alkaline cleaners.
- Use chopping boards instead of cutting directly on the surface.
- Always use trivets or heat pads under hot pans, trays or small appliances.
By following these simple guidelines and registering your purchase, you can enjoy your Quartz Direct surface with peace of mind for many years.
Activating Warranty
To activate your 8-year warranty, fill in the form below within 30 days of the installation of your products. Kindly also include a copy of your purchase invoice which will be kept on our records.