WARRANTY
The quartz warranty covers any manufacturing defects and if any manufacturing defect occurs during the 8 years warranty period.
Customers are advised to read the maintenance instructions of our stone.
8 years stone warranty is available to anyone who has recently had a Quartz Direct slab installed in their homes or premises by approved fabricators and distributors, along with fitter invoice.
What this warranty does not cover?
Cracks
Quartz Direct slabs are stone products which will not crack unless an external force or interaction causes the crack such as impacts, uneven cabinets or flooring, structural settling or movements, thermal shock from the use of crock pots, skillets or other hot items placed directly on the slabs, improper installation or other conditions in the home that may cause the stone surfaces to shift.
Therefore, cracks are not covered by this warranty.
Caution: Do not use crock pots, skillets or other hot items directly on your Quartz Direct surfaces, protect it from thermal shock.
Abnormal use or abuse
This warranty does not cover products exposed to abnormal use or conditions or abuse in any way.
“Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, acid etching, staining or damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.
Temporary marks
This warranty does not cover temporary marks on the Quartz Direct stones products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.
Variations in colours
This warranty does not cover temporary marks on the Quartz Direct stones products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.
Outdoor use
Using any of our Quartz Direct’s slabs on outdoor work surfaces.